Terms and Conditions

1. Booking & Documentation

• No security deposit is collected.
• Required documents:
• Indian Residents: Photo, Driving License, Aadhaar Card, and Employee ID (originals to be shown at delivery).
• NRIs: Photo, Passport Copy, E-Visa / Resident ID, and Driving License (Indian/International).
• Note: Originals must be shown at the time of delivery.

2. First-Time Customers

• Vehicle will be delivered to the home address (as per proof).
• Airport pickup is available.
• Our driver will pick you up and hand over the car (subject to complete documentation and advance booking).
• Extra charges applicable for delivery and return.
• Payment Terms: 50% of rental period charge must be paid at booking confirmation.
• Remaining 50% payable at vehicle delivery.

3. Existing Customers

• Vehicles can be delivered to:
• Your address, airport, or any location of choice.
• We can also deliver the vehicle prior to your arrival.

4. Delivery & Return Charges (From Kottayam Garage)

5. Rental Duration & Mileage

• Rental is calculated per 24 hours from time of delivery.
• Minimum 1-day charge applies for delays.
• Mileage limits:
• Monthly Rentals: 4000 km
• Daily Rentals: 130 km/day
• Luxury Cars (Fortuner, Hycross, Audi, BMW, Benz, Jaguar, etc.): 110 km/day
• Extra kilometers will be charged separately.

6. Accidents & Damage Policy

• Inform Operations Manager (+91 94470 77049) immediately in case of an accident.
• Collision Repair Limit (Customer liability for minor repairs):
  • For vehicles with cost less than ₹10 Lakhs – Insurance covers repair cost above ₹30,000.
  • For vehicles with cost above ₹10 Lakhs – Insurance covers repair cost above ₹50,000.
  • For vehicles with cost above ₹15 Lakhs – Insurance covers repair cost above ₹75,000.
  • For vehicles with cost above ₹20 Lakhs – Insurance covers repair cost above ₹1,25,000.
• Insurance will apply only above the respective threshold.
• No Claim Bonus (NCB) and Depreciation costs must be borne by the customer in case of insurance claims.
• In the case of total loss, the customer is responsible for the cost (minus insurance payout).

7. Customer Responsibility

• All traffic violations or fines (signal jump, overspeed, etc.) are borne by the hirer.
• Fastag must be recharged by the customer during use.
• Smoking and littering inside the car are strictly prohibited.
• Keep the car clean, tidy, and treat it as your own.